FAQ's

What is 1CLICK Help Desk?
1CLICK's Help Desk is remote computer support, sometimes called virtual or online tech support. Through your downloading a little piece of software, you enable our specialists to view your computer screen and securely fix most computer and network problems right through the Internet. You can sit back and relax while we work on your system.

Bunny slippers and dishes piled to the ceiling, no one will every know... When you need repairs or a PC tune up, you simply call our technical support number and allow a our skilled specialist to see exactly what you see. Our technicians can then access your computer and peripheral devices remotely through your high speed Internet connection.

What is ‘remote help’ and how does it work?
1CLICK uses a technology similar to that used by many large company help desks. It is an Internet-based technology that lets us help you by managing your computer remotely. You will be able to watch as we take control of your mouse and solve your problem. This is the fastest, easiest and most cost effective way for 1CLICK to solve your technology problems and get you up and running fast!

What products does 1CLICK support?
1CLICK can support a wide variety of products, from computers, laptops, Internet phones, etc... If you’d like to know if we can help you with your specific electronic devices, give us a call.

Can I use ‘remote help’ if I have dial-up?
A broadband connection is required. Dial-up connections are too slow and would be too costly for our customers.

Does 1CLICK provide in-home service? Does is matter where I live?
Absolutely! 1CLICK has the ability to dispatch a technician right to your door in virtually any city or state in the US.

Can 1CLICK help me with my Mac?
Not at this time. But we do provide support for Ipods and Apple Quicktime

Are your Technicians Certified Professionals?
Our technicians have extensive experience in customer service and undergo rigorous training in a multitude of technologies to ensure their requirements for delivering quality service and support. We are industry certified by Microsoft, CompTIA, Dell & Toshiba, just to name a few!

My question was not listed!
Simply give us a call at 1.800.616.3495. We would be happy to answer any questions you may have.